Tech Briefs

What’s the Difference Between Speed Dial, Abbreviated Dial, Fast Dial, and BLF?

By: Kevin Koeper Cisco has provided end users multiple ways to quickly dial numbers. This can be very useful if administrators know how to configure them, and end users know how to use them. It can also be confusing because there are multiple ways to do the same thing. In this blog I will go […]

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What’s the Difference Between Apply Config and Reset on a Cisco Phone?

By: Kevin Koeper If you have worked with Cisco phones for very long, you have probably noticed when configuring a phone in Communications Manager there is an option to “Reset” the phone and an option to “Apply Config” to the phone. You may wonder why there are two buttons that seem to do the same

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Thinking Through the Questions….Another Look – ENCOR Exam Prep

By: Jim Goughenour  As I continue to prepare for my ENCOR exam, I had some additional thoughts that I wanted to share. I did not intend for this post to be a follow up to my last post, but it just worked out that way. I am still preparing to take my ENCOR exam, and

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Thinking Through the Questions – ENCOR Exam Prep

By: Jim Goughenour As I continue to prepare for my ENCOR exam, I had some thoughts that I wanted to share.  If you are like me and have tested before, you have probably recognized that there is an anatomy to the test question.  There is of course the question, then there are some responses that

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