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Configuring a Switch to Support Cisco Phones
This webinar is part of the CLCOR study series. In this session Kevin Koeper goes over how to configure a Cisco switch to support Cisco
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Dealing With Customers In Person
This brief video gives some tips on how to deal with customers in person including making eye contact and using non-verbal encouragers. This video is
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Healthy Mind / Healthy Body
This short video talks about the benefits of regular exercise and meditation and how that ties in to work performance. This video is a small
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Why Are Some Customers Difficult?
This short video talks about what makes some customers difficult and what they may be looking to get out of the interaction. This video is
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Cultivating a Positive Mental Attitude
This video talks about different ways of cultivating a positive attitude including creating a gratitude journal. This video is a small portion of the Dealing
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Building Rapport
This brief video provides tips on how to build rapport with your customers including addressing them by name, using “we” language, and being attentive to
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Dealing With Customers Over the Phone
This brief video provides best practices for dealing with customers over the phone which is a very different experience than in-person. This video is a
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Stressors
This short video talks about the differences between internal stressors (feeling tired, irritable, etc.) and external stressors (alarm clocks, crowded elevators, etc.). This video is
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Dealing With a Rude Customer
This short video provides some helpful tips on how to deal with a rude customer including remaining calm and reminding the customer that you are
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Offering a Verbal Solution
This brief video explains the best practice of offering a verbal solution which not only diminishes the customer’s anxiety but confirms they are on board.
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Dealing With an Unsatisfiable Customer
This short video provides some helpful tips on how to deal with an unsatisfiable customer including offering a range of solutions and remaining focused on
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Dealing With an Angry Customer
This short video provides some helpful tips on how to deal with an angry customer including not taking their anger personally and being aware of
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Customer Follow-Up
This brief video talks about the importance of following up with your customer whether that’s via phone, email, or even a physical letter. This video
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Is Your Customer Satisfied?
This brief video, we look at how to determine whether your customer is truly satisfied by paying attention to not only their words but also
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Soft Skills Secret Weapon: Active Listening
This video explains what active listening is, how to demonstrate it, and why it is so important for effective communication. This video is a small