
Adaptability and Flexibility
This short video emphasizes the importance of being adaptable in the workplace including willingness to take on new roles and being open to alternative solutions.

Effective Communication
Communication is the foundation of all other soft skills. In this video, Kenya discusses the different types of communication we use everyday. This video is

Emotional Intelligence
In this video, Kenya takes a closer look at the four components that make up a person’s Emotional Intelligence (EI): self-awareness, self-management, social awareness, and

Empathy in Action
In this brief video, Kenya stresses the importance of empathy in building professional relationships and provides examples of what empathy looks like, in action. This

Professional Networking
In this short video, Kenya talks about how to be successful in professional networking by taking time to build relationships, identifying others’ interests, reaching out,

Nonverbal Communication
In this brief video, Kenya explains the importance of nonverbal communication providing examples of both good and bad nonverbal communication behaviors. This video is a

Openness and Honesty
In this short video, we look at the positive benefits of practicing honesty, transparency, and a willingness to communicate in professional environments. This video is

Problem Solving
In this video, we look at what goes into successful problem solving from defining the problem to moving forward with a solution to re-evaluating the

Teamwork
In this short video, we look at how to build a successful team and how to embrace your role on a team through understanding expectations,

Benefits of Improving Relationship Skills
In this brief video, Kenya provides an overview of how improving your relationship skills can help you further your career and achieve your goals. This

Attitude and Work Ethic
In this short video, Kenya discusses determining what you consider to be rewarding work and setting personal goals to improve work ethic. This video is

Dealing With Challenging Customers
These slides were used to present the Dealing With Challening Customers Tech Session. (Click below to view/download these slides)

Dealing With Challenging Customers
Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. In this

Ten Soft Skills You Need to Succeed
These slides were used to present the Ten Skills You Need to Succeed Tech Session. (Click below to view/download these slides)

Ten Soft Skills You Need to Succeed
Having the technical skills and knowledge to successfully execute your job duties is only one part of being the best you can be in the