This brief video gives some tips on how to deal with customers in person including making eye contact and using non-verbal encouragers. This video is

This short video talks about the benefits of regular exercise and meditation and how that ties in to work performance. This video is a small

This short video talks about what makes some customers difficult and what they may be looking to get out of the interaction. This video is

This video talks about different ways of cultivating a positive attitude including creating a gratitude journal. This video is a small portion of the Dealing

This brief video provides tips on how to build rapport with your customers including addressing them by name, using “we” language, and being attentive to

This brief video provides best practices for dealing with customers over the phone which is a very different experience than in-person. This video is a

This short video talks about the differences between internal stressors (feeling tired, irritable, etc.) and external stressors (alarm clocks, crowded elevators, etc.). This video is

This short video provides some helpful tips on how to deal with a rude customer including remaining calm and reminding the customer that you are

This brief video explains the best practice of offering a verbal solution which not only diminishes the customer’s anxiety but confirms they are on board.

This short video provides some helpful tips on how to deal with an unsatisfiable customer including offering a range of solutions and remaining focused on

This short video provides some helpful tips on how to deal with an angry customer including not taking their anger personally and being aware of

This brief video talks about the importance of following up with your customer whether that’s via phone, email, or even a physical letter. This video

This brief video, we look at how to determine whether your customer is truly satisfied by paying attention to not only their words but also

This video explains what active listening is, how to demonstrate it, and why it is so important for effective communication. This video is a small