This short video provides some helpful tips on how to deal with an angry customer including not taking their anger personally and being aware of

This brief video talks about the importance of following up with your customer whether that’s via phone, email, or even a physical letter. This video

This brief video, we look at how to determine whether your customer is truly satisfied by paying attention to not only their words but also

This video explains what active listening is, how to demonstrate it, and why it is so important for effective communication. This video is a small

This short video emphasizes the importance of being adaptable in the workplace including willingness to take on new roles and being open to alternative solutions.

Communication is the foundation of all other soft skills. In this video, Kenya discusses the different types of communication we use everyday. This video is

In this video, Kenya takes a closer look at the four components that make up a person’s Emotional Intelligence (EI): self-awareness, self-management, social awareness, and

In this brief video, Kenya stresses the importance of empathy in building professional relationships and provides examples of what empathy looks like, in action. This

In this short video, Kenya talks about how to be successful in professional networking by taking time to build relationships, identifying others’ interests, reaching out,

In this brief video, Kenya explains the importance of nonverbal communication providing examples of both good and bad nonverbal communication behaviors. This video is a

In this short video, we look at the positive benefits of practicing honesty, transparency, and a willingness to communicate in professional environments. This video is

In this video, we look at what goes into successful problem solving from defining the problem to moving forward with a solution to re-evaluating the

In this short video, we look at how to build a successful team and how to embrace your role on a team through understanding expectations,

In this brief video, Kenya provides an overview of how improving your relationship skills can help you further your career and achieve your goals. This

In this short video, Kenya discusses determining what you consider to be rewarding work and setting personal goals to improve work ethic. This video is