This short video talks about the two protocols, Assent for SIP and Assent or H.460 for H.323, that are used to open firewall ports. This

This brief video explains how both inbound and outbound B2B Dial Plans work based on pattern type. This video is a small portion of the

This brief video talks about Business to Business (B2B) Calling which allows direct communication between two organizations. This video is a small portion of the

This video provides a brief summary of the main points of Cisco Unity Connection Call Handlers including Directory Handlers, Interview Handlers, and how to route

This brief video shows you how you can use different search criteria to search for a user in the Directory including using the telephone keypad

This brief video shows you how to record a greeting using the Media Player Toolbar pointing out all of the different features on the interface.

This video explains what a Directory Handler is and also discusses Default Directory Handlers and voicemail users assigned to Directory Handlers. This video is a

This video explains what an Interview Handler is, how to add one, and walks through a configuration example. This video is a small portion of

This video shows how to create a Help Desk Distribution List and how to add users to it. This video is a small portion of

This short video goes through some of the Caller Input options found on the Edit Caller Input page including things like timeouts and options if

This brief video shows you how to create a System Distribution List and how to add users to that list. This video is a small

This short video provides a configuration example for a Directory Handler showing how to add Directory Search Options to an existing Call Handler and how

This video shows you how to route calls to both Directory and Interview Handlers including how to edit an Interview Handler and how to configure

This brief video shows you how to add a new Directory Handler and walks you through all of the associated options. This video is a

This brief video shows you how to add a User Template to a System Distribution List. This video is a small portion of the Configuring

This short video walks you through, step-by-step, how a Call Handler works and some of the different options available. This video is a small portion

This short video walks you through how to setup a sub Call Handler which must be done prior to setting up a Call Handler. This

This brief video explains what Restriction Tables are and how to configure them. This video is a small portion of the Configuring Cisco Unity Connection

This short video shows you how you can use the Media Player Toolbar or the Greetings Administrator to record Call Handler Greetings. This video is

This brief video provides an overview of available Caller Input options including Call Action, Call Handler, Interview Handler, Directory Handler, Conversation, and User with mailbox.

This short videos shows you three ways to route a call to the Greetings Administrator including creating a Call Handler, creating a Routing Table, and

This brief video walks you through the process of reaching a Call Handler. This video is a small portion of the Configuring Cisco Unity Connection

This video walks you through how to setup a Help Desk Call Handler including how to set and verify caller input options. This video is

This short video explains what a Greetings Administrator is, how it works, as well as its requirements. This video is a small portion of the

This short video demonstrates how to enable greetings and also goes through the related options. This video is a small portion of the Configuring Cisco

This video shows you how to setup a Call Handler to allow or disallow a user to dial an extension during a greeting. This video

This video provides an example of a Call Handler Configuration including designing the Call Handler Call Flow and looking at specific requirements for the Call

This short video walks you through the steps needed to create a Call Handler Template including setting up Default Caller Inputs and Default Standard Greetings.

This video goes through the different Call Actions available to the admin and shows how to setup Transfer to Alternate Contact Number. This video is

This brief video shows how to assign the Greetings Administrator role to a user. This video is a small portion of the Configuring Cisco Unity