Courses

CCNA Composite Lab Builds – Learning Collection

Skyline instructor Jim Goughenour put together this Composite Lab series to help you on your way to CCNA certification. These sessions provide valuable practice in configuring and troubleshooting network devices, services, and function. As a result you will feel more confident answering test questions where a series of show commands or executable commands are presented.

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Introduction to Multifactor Authentication – Cisco Duo and a Zero Trust Solution

In this 30 minute session, our Cisco-certified cybersecurity expert, Kenya Thomas, highlights the importance of using MFA to protect yourself and your company from phishing attempts and overall security breaches. He also shares insights gained from developing secure access implementation plans with Cisco Duo’s Zero Trust strategy.

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Why Are Some Customers Difficult?

This short video talks about what makes some customers difficult and what they may be looking to get out of the interaction. This video is a small portion of the Dealing With Challenging Customers Tech Session. Be sure to view that video if you are interested in more information on similar topics.

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Cultivating a Positive Mental Attitude

This video talks about different ways of cultivating a positive attitude including creating a gratitude journal. This video is a small portion of the Dealing With Challenging Customers Tech Session. Be sure to view that video if you are interested in more information on similar topics.

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Dealing With Customers In Person

This brief video gives some tips on how to deal with customers in person including making eye contact and using non-verbal encouragers. This video is a small portion of the Dealing With Challenging Customers Tech Session. Be sure to view that video if you are interested in more information on similar topics.

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