This brief video provides tips on how to build rapport with your customers including addressing them by name, using “we” language, and being attentive to silence. This video is a small portion of the Dealing With Challenging Customers Tech Session. Be sure to view that video if you are interested in more information on similar […]
This brief video provides best practices for dealing with customers over the phone which is a very different experience than in-person. This video is a small portion of the Dealing With Challenging Customers Tech Session. Be sure to view that video if you are interested in more information on similar topics.
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This short video talks about the differences between internal stressors (feeling tired, irritable, etc.) and external stressors (alarm clocks, crowded elevators, etc.). This video is a small portion of the Dealing With Challenging Customers Tech Session. Be sure to view that video if you are interested in more information on similar topics.
This short video provides some helpful tips on how to deal with a rude customer including remaining calm and reminding the customer that you are there to help them. This video is a small portion of the Dealing With Challenging Customers Tech Session. Be sure to view that video if you are interested in more
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This brief video explains the best practice of offering a verbal solution which not only diminishes the customer’s anxiety but confirms they are on board. This video is a small portion of the Dealing With Challenging Customers Tech Session. Be sure to view that video if you are interested in more information on similar topics.
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This short video provides some helpful tips on how to deal with an unsatisfiable customer including offering a range of solutions and remaining focused on the problem at hand. This video is a small portion of the Dealing With Challenging Customers Tech Session. Be sure to view that video if you are interested in more
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This short video provides some helpful tips on how to deal with an angry customer including not taking their anger personally and being aware of your defense mechanisms. This video is a small portion of the Dealing With Challenging Customers Tech Session. Be sure to view that video if you are interested in more information
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This brief video talks about the importance of following up with your customer whether that’s via phone, email, or even a physical letter. This video is a small portion of the Dealing With Challenging Customers Tech Session. Be sure to view that video if you are interested in more information on similar topics.
Customer Follow-Up Read More »
This brief video, we look at how to determine whether your customer is truly satisfied by paying attention to not only their words but also their tone of voice and body language. This video is a small portion of the Dealing With Challenging Customers Tech Session. Be sure to view that video if you are
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This video explains what active listening is, how to demonstrate it, and why it is so important for effective communication. This video is a small portion of the Ten Soft Skills You Need to Succeed Tech Session. Be sure to view that video if you are interested in more information on similar topics.
Soft Skills Secret Weapon: Active Listening Read More »