This brief video explains how CER Groups can be grouped together to form CER Clusters when there is a substantial amount of phones on a network (40,000+). This video is a small portion of the Introduction to Cisco Emergency Responder Tech Session. Be sure to view that video if you are interested in more information […]
This short video explains how to add CER users to a user group which contain a list of roles such as Emergency Responder System Admin and Emergency Responder Serviceability. This video is a small portion of the Introduction to Cisco Emergency Responder Tech Session. Be sure to view that video if you are interested in
Assigning Permissions to CER Users Read More »
This video explains how to assign switch ports to an ERL which is one way to identify the location of a phone. This video is a small portion of the Introduction to Cisco Emergency Responder Tech Session. Be sure to view that video if you are interested in more information on similar topics.
Assigning Switch Ports to an ERL Read More »
This short video reviews the CER Architecture including the CUCM Cluster, CER Group, Voice Gateway, CAMA Trunk, and PSAP. This video is a small portion of the Introduction to Cisco Emergency Responder Tech Session. Be sure to view that video if you are interested in more information on similar topics.
After adding a new CER user, this short video shows you how to add that user to a group. This video is a small portion of the Introduction to Cisco Emergency Responder Tech Session. Be sure to view that video if you are interested in more information on similar topics.
Adding CER Users to a Group Read More »
This brief video shows you how to add users in CER. This video is a small portion of the Introduction to Cisco Emergency Responder Tech Session. Be sure to view that video if you are interested in more information on similar topics.
Adding New CER Users Read More »
This video walks you through the steps needed to connect an emergency call including the CUCM, CER, Voice Gateway, Service Provider, and PSAP. This video is a small portion of the Introduction to Cisco Emergency Responder Tech Session. Be sure to view that video if you are interested in more information on similar topics.
What Happens When an Emergency Call is Made? Read More »
This short video explains the steps the PSAP takes to call back if a caller is disconnected. This video is a small portion of the Introduction to Cisco Emergency Responder Tech Session. Be sure to view that video if you are interested in more information on similar topics.
What Happens When the PSAP Calls Back? Read More »
This brief video explains how both administrators and end users can run Emergency Call Reports from their respective pages. This video is a small portion of the Introduction to Cisco Emergency Responder Tech Session. Be sure to view that video if you are interested in more information on similar topics.
Who Can Run Emergency Call Reports? Read More »
This short video talks, specifically, about CER’s importance in routing emergency calls to a local Public Safety Answering Poing (PSAP). This video is a small portion of the Introduction to Cisco Emergency Responder Tech Session. Be sure to view that video if you are interested in more information on similar topics.
Why Use Cisco Emergency Responder (CER)? Read More »