Courses

Introduction to Web Development (HTML, CSS, JavaScript, and Tooling)

The Application Audit logs record all configuration changes made by a user through command line or through the GUI. Logs can be enabled for the Communications Manager (CUCM), Presence (IM&P) and Unity Connection (CUC) servers. In this Tech Session, Kevin Koeper goes over: How to configure the Audit Logs in Communications Manager How to use

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All About Call Detail Records (CDRs) In CUCM

Call Detail Records (CDRs) are a record of all calls made and received by phones registered to Communications Manager. These records include information on the call originator, the call destination, the length of the call and the date and time of the call. In this Tech Session, Kevin Koeper goes over how to enable the

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All About Transferring Calls Out Of Voicemail

In this Tech Session, Kevin Koeper goes over the different options available to transfer a caller out of a voicemail box using Cisco Unity Connection. This includes administrator defined single press buttons that will transfer the caller to another phone, like the operator or an on-call person, as well as options to transfer a voicemail

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