Courses

This short video provides a configuration example for a Directory Handler showing how to add Directory Search Options to an existing Call Handler and how to create a company-wide Directory Handler by last name. This video is a small portion of the Configuring Cisco Unity Connection Call Handlers (Part 2 of 2) Tech Session. Be sure […]

This video shows you how to route calls to both Directory and Interview Handlers including how to edit an Interview Handler and how to configure and assign an extension to the CTI Route Point. This video is a small portion of the Configuring Cisco Unity Connection Call Handlers (Part 2 of 2) Tech Session. Be sure

This brief video shows you how to add a new Directory Handler and walks you through all of the associated options. This video is a small portion of the Configuring Cisco Unity Connection Call Handlers (Part 2 of 2) Tech Session. Be sure to view that video if you are interested in more information on similar

This brief video shows you how to add a User Template to a System Distribution List. This video is a small portion of the Configuring Cisco Unity Connection Call Handlers (Part 2 of 2) Tech Session. Be sure to view that video if you are interested in more information on similar topics.

This short video walks you through, step-by-step, how a Call Handler works and some of the different options available. This video is a small portion of the Configuring Cisco Unity Connection Call Handlers (Part 1 of 2) Tech Session. Be sure to view that video if you are interested in more information on similar topics.

This short video walks you through how to setup a sub Call Handler which must be done prior to setting up a Call Handler. This video is a small portion of the Configuring Cisco Unity Connection Call Handlers (Part 1 of 2) Tech Session. Be sure to view that video if you are interested in more

This brief video explains what Restriction Tables are and how to configure them. This video is a small portion of the Configuring Cisco Unity Connection Call Handlers (Part 1 of 2) Tech Session. Be sure to view that video if you are interested in more information on similar topics.

This short video shows you how you can use the Media Player Toolbar or the Greetings Administrator to record Call Handler Greetings. This video is a small portion of the Configuring Cisco Unity Connection Call Handlers (Part 1 of 2) Tech Session. Be sure to view that video if you are interested in more information on

This brief video provides an overview of available Caller Input options including Call Action, Call Handler, Interview Handler, Directory Handler, Conversation, and User with mailbox. This video is a small portion of the Configuring Cisco Unity Connection Call Handlers (Part 1 of 2) Tech Session. Be sure to view that video if you are interested in

This short videos shows you three ways to route a call to the Greetings Administrator including creating a Call Handler, creating a Routing Table, and adding a Caller Input option to a Call Handler. This video is a small portion of the Configuring Cisco Unity Connection Call Handlers (Part 1 of 2) Tech Session. Be sure