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CLICA Practice Quiz

This quiz contains questions from each of the 4 topic areas of the CLICA exam: Cisco Unity Connection and Cisco Unity Express Single Sign-On (SSO)

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MACSec: The New VPN

In this Tech Session, Skyline instructor Eric Smith discusses end-to-end security of data, how it needs to be secured when at rest (processed or stored

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Building Rapport

This brief video provides tips on how to build rapport with your customers including addressing them by name, using “we” language, and being attentive to

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Stressors

This short video talks about the differences between internal stressors (feeling tired, irritable, etc.) and external stressors (alarm clocks, crowded elevators, etc.). This video is

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Customer Follow-Up

This brief video talks about the importance of following up with your customer whether that’s via phone, email, or even a physical letter. This video

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Effective Communication

Communication is the foundation of all other soft skills. In this video, Kenya discusses the different types of communication we use everyday. This video is

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Emotional Intelligence

In this video, Kenya takes a closer look at the four components that make up a person’s Emotional Intelligence (EI): self-awareness, self-management, social awareness, and

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Empathy in Action

In this brief video, Kenya stresses the importance of empathy in building professional relationships and provides examples of what empathy looks like, in action. This

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Professional Networking

In this short video, Kenya talks about how to be successful in professional networking by taking time to build relationships, identifying others’ interests, reaching out,

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Nonverbal Communication

In this brief video, Kenya explains the importance of nonverbal communication providing examples of both good and bad nonverbal communication behaviors. This video is a

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Openness and Honesty

In this short video, we look at the positive benefits of practicing honesty, transparency, and a willingness to communicate in professional environments. This video is

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Problem Solving

In this video, we look at what goes into successful problem solving from defining the problem to moving forward with a solution to re-evaluating the

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Teamwork

In this short video, we look at how to build a successful team and how to embrace your role on a team through understanding expectations,

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Attitude and Work Ethic

In this short video, Kenya discusses determining what you consider to be rewarding work and setting personal goals to improve work ethic. This video is

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PRI Clocking

This video provides a quick review of PRI Clocking which determines when a signal will be sampled. This video is a small portion of the

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